We are working with our airline and postal/courier partners across the globe to maintain services, however delays should be expected. Many countries have implemented special measures to combat the spread of Coronavirus COVID-19, especially for signature service to maintain social distancing.
The number of countries that we can access is changing daily. Most major export routes remain open, and we continue to accept and process mail, although customers may experience varying levels of delay.
There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations.
All orders placed by 3pm will be dispatched the same day where possible. This includes European & Worldwide orders.
Free Shipping UK: Royal Mail Tracked 48 hours.
Free Shipping EU & ROW: This service is a tracked service. We work with a number of courier partners to deliver these within 7 days for EU & 10/12 days for USA/Rest of the World.
Get your order faster: We offer an express delivery service with UK delivery in 24 hours. EU delivery in 4/5 days and USA/Rest of the World in 5-10 days.
DHL Express Tracked & Signed For: We offer a premium courier service with our partners DHL. EU delivery in 2-3 days and USA/Rest of the World in 3-5 days.
Orders including products on Pre Order will be dispatched as soon as all items in the order are in stock.
Brexit - update on orders to the EU
Duties & Taxes
Please note we operate on a DDP (Delivered Duty Paid) basis. Sometimes goods may be subject to delays, due to customs or weather. In the instance of items reaching you, we cover all fees, duties and taxes to ensure the delivery is delivered DDP. In the instance that this reaches an area where no Sales Tax is payable, not chargeable, or is charged at a different rate, then no reduction is given for the change in Sales Tax and the price is as seen.
Our policy lasts 90 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, we can offer store credit or exchange up to the 90 day point.
Goods must be returned in a saleable condition with all original packaging. We recommend either sending the goods back via signed for delivery or obtaining a certificate of purchase. On receipt of the returned goods we will issue a full refund (minus the shipping cost). Return shipping to be paid by the buyer.
If your goods are faulty, please get in touch with us as soon as possible and we will arrange a replacement to be sent out to you (once the original has been returned to us) and we will refund you the original postage cost you paid.
When you have created your return online, please make sure to print off and include the Return Paperwork document with your return to us.
Gift Card promotion Terms & Conditions
Applies to free £50 Gift Cards. If purchased shorts are returned for a refund, the gift card becomes void. Should the gift card already be redeemed, £50 will be deducted from the value of the refund issued. This Gift Card has no redeemable cash value.
On a monthly basis, through our carbon offsetting initiative we protect 2,556.8 sq metres of forest, which is the equivalent of planting 216 seedlings.
We are committed to leaving this planet in a better state that when we arrived.
A part of this is ensuring all our shorts are delivered Carbon Neutral.