All orders placed by 3pm will be dispatched the same day where possible. This includes European & Worldwide orders. Free shipping on all UK orders over £50.
- Free Shipping UK: Royal Mail Tracked 48 hours.
- Free Shipping EU & ROW: This service is a tracked service. We work with a number of courier partners to deliver these within 7 days for EU & 10/12 days for USA/Rest of the World.
- Get your order faster: We offer an express delivery service with UK delivery in 24 hours. EU delivery in 4/5 days and USA/Rest of the World in 5-10 days.
- FedEx Express Tracked & Signed For: We offer a premium courier service with our partners DHL. EU delivery in 2-3 days and USA/Rest of the World in 3-5 days.
Orders including products on PRE-ORDER will be dispatched as soon as all items in the order are in stock.
RETURNS & EXCHANGES
Refunds or exchanges must be returned to us within 30 days of the product being received. Goods must be returned in a saleable condition with all original packaging. We recommend either sending the goods back via signed for delivery or obtaining a certificate of purchase. On receipt of the returned goods we will issue a full refund (minus the shipping cost). Return shipping to be paid by the buyer.
If your goods are faulty, please get in touch with us as soon as possible and we will arrange a replacement to be sent out to you (once the original has been returned to us) and we will refund you the original postage cost you paid.
- To arrange a return visit: jamescromwell.co.uk/a/returns
When entering your order number please enter # before your four digit number.
When you have created your return online, please make sure to print off and include the Return Paperwork document with your return to us.
DUTIES & TAXES
Please note we operate on a DDP (Delivered Duty Paid) basis. Sometimes goods may be subject to delays, due to customs or weather. In the instance of items reaching you, we cover all fees, duties and taxes to ensure the delivery is delivered DDP. In the instance that this reaches an area where no Sales Tax is payable, not chargeable, or is charged at a different rate, then no reduction is given for the change in Sales Tax and the price is as seen.
GIFT WITH PURCHASE RETURNS
If you received a FREE product or FREE gift with your purchase, it must be included with your returns in order to be refunded in the original form of payment.
If you choose to keep the FREE gift, the RRP of the gift will be deducted from your refund.
Gift Card promotion Terms & Conditions
Applies to free £50 Gift Cards. If purchased shorts are returned for a refund, the gift card becomes void. Should the gift card already be redeemed, £50 will be deducted from the value of the refund issued. This Gift Card has no redeemable cash value.