Frequently Asked Questions.

Here to help. Your questions, answered.

About Us

James Cromwell London is a British premium travel brand, founded in 2017. Designing products for you to travel well, we offer carefully crafted swimwear, resort wear and travel essentials. Designed for you to travel better and express yourself!

We sit between luxury and accessibility. Premium product, fairly priced, made properly - without paying for a name on the label. We obsess over the small things; proportions, materials, finish, the details that make a piece last.

We're always excited to welcome new partners into the JCL family.

If you're interested in partnering with us, we'd love to hear from you. Just contact us on hello@jamescromwell.co.uk and we will be in touch ASAP.

Shipping & Delivery

FREE DELIVERY ON ALL UK & EUROPE ORDERS OVER £60

All orders will be dispatched same day up until 8pm for UK, 3pm for Europe and Rest of World.

Please note that products on Pre-Order will have the estimated timeframe for dispatch on the product page. Orders including a pre-order item will be shipped when all items are available.

Our business working days are Monday–Friday, 8am-6pm. We do not have a courier collection on Sundays but orders will still be picked and packed.

Shipping

UK Deliveries

  • Orders over £60: FREE Royal Mail Tracked 24 (1-2 days) or 48 (2–3 days)
  • Royal Mail Tracked 48 (£2.95) (2–3 days)
  • Royal Mail Tracked 24 (£3.95) (1–2 days)
  • Royal Mail Special Delivery 1pm (£9.95)

We have partnered with Royal Mail to offer a Tracked service on all orders, so you can follow the progress of your order. 

For orders shipped outside the UK & EU, import duties or taxes may apply. If you have ordered from the EU and receive an import payment request, please email hello@jamescromwell.co.uk and we will cover the payment immediately.

Dispatch Date

All pre-orders are estimated to ship as it says on the product page and at checkout.

What to expect

You'll receive an order confirmation by email as soon as your order is placed. When your order leaves our warehouse, we'll send a dispatch notification with full tracking - so you'll know exactly when it'll arrive.

Any questions?

Email us at hello@jamescromwell.co.uk and we'll be back to you ASAP.

If you need to make any changes to your order, please contact us at hello@jamescromwell.co.uk as soon as possible. We'll always do our best to help, but as orders are dispatched same day we cannot guarantee changes can be made once an order is placed.

Returns & Exchanges

Refunds or exchanges must be returned to us within 30 days of purchase. Goods must be returned in a saleable condition with all original packaging. We recommend sending items back via signed for delivery. On receipt of the returned goods we will issue a full refund, minus the original shipping cost.

We're sorry if something has gone wrong. Please email hello@jamescromwell.co.uk with your order number and a photo of the item and we'll get it sorted for you straight away.

Products & Sizing

We offer sizes S through to XXL across our swim and resort wear range. If you're unsure which size to go for, check our size guide on each product page for detailed measurements.

Our products are designed in London and manufactured by carefully selected production partners across the world with the best production factories, quality assurance and working conditions.

We have been to visit every production facility and business we partner with to ensure the highest standards.

Every piece is quality checked to ensure it meets our standards before it reaches you.

Rinse in cold fresh water after each use, especially after contact with sea water or chlorine. Hand wash where possible using a gentle detergent and leave flat to dry. Avoid tumble drying.