Terms & Conditions

Please read these Terms carefully before using the Website. By using the Website, users signify their assent and agreement to these Terms.

If user does not agree to these Terms, then he/she may not use the Website.

Terms of Use

The website, found under the URLs www.jamescromwell.co.uk, is provided by James Cromwell Ltd. References to “we”, “us” and “our” shall be deemed to be references to James Cromwell Ltd. References to “you” and “your” shall be deemed to be references to person placing an order via this website. Use of this Web Site is subject to the following terms and conditions. Online customers should also refer to the Terms of Purchase. James Cromwell Ltd may revise these Terms, with the revised Terms taking effect for all users as of the date stated on the posting. Consequently, users should consult the Terms regularly. The www.jamescromwell.co.uk website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, broadcast, download, store, transmit, publish, licence or adapt in anyway www.jamescromwell.co.uk or any materials or content in www.jamescromwell.co.uk or the structure, overall style and program code of www.jamescromwell.co.uk without our consent. 

Privacy Policy

For our full privacy policy please see our Privacy Policy Page

You agree that e-mail can be used as a method of communicating with you.

Purchasing Terms

Prices and availability of goods are subject to change without notice. All prices include sales tax where applicable for the UK, and, if otherwise (where there is no VAT charged, or at nil rate), no adjustment is made for a VAT equivalent amount on any shipments to sales in other tax jurisdictions. In the event that a sale is made to another tax jurisdiction, where VAT is not chargeable, nil rate or not applicable then the price reflected will not include a reduction of the VAT, nor will a refund of this amount be given. A delivery charge will be added to your order value where appropriate.

Your contract for purchases made through www.jamescromwell.co.uk is with James Cromwell Ltd. and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You warrant that all details you provide to www.jamescromwell.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

After placing an order, you will receive an e-mail from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation.

Upon placement of your order, payment will be taken from your Selected Payment Method, or, if using Klarna, then at the time of dispatch. If, for whatever reason, we are unable to fulfil the order, the payment will be refunded immediately on notification by the Buyer of this intention of a refund, where an exchange or pre-order is not requested. No contract for the sale of any product will exist between you and James Cromwell Ltd until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.

If the availability of a product is incorrect online, we will inform you if we are unable to fulfil your order and either offer you an alternative or cancel the order.


All promotions and offers given to you by James Cromwell Ltd are valid only for use on our website unless otherwise stated and are subject to stock availability. Please note promotions and discounts are not applicable to sale items. Any offers may be withdrawn at any time at the discretion of James Cromwell Ltd.

Where items are added to an order as part of a promotion, the item is discounted to no value, but the amount for this promotional item will be removed from the original qualifying purchase if this is not returned when a refund is requested.

The value of the promotional item will be details on the email-confirmation and at the time of purchase.

Any promotional items will, unless stated otherwise, have to be added or requested at the time of purchase or when adding qualifying items to the basket. No items will be automatically added, and where not requested, amendments will not be made to update the order to include the promotional items.

Only one promotion or discount code can be used per order.