Privacy Policy

 

Last updated: May 26th, 2026 


James Cromwell London operates this store and website, including all related information, content, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). James Cromwell London is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. Please read this Privacy Policy carefully.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card details and transaction information. Note: we do not store payment card data directly — this is handled securely by our payment processors.
  • Account information including your username, password, and preferences.
  • Transaction information including items you view, add to cart, or purchase, and your order history.
  • Communications with us including information you include when contacting our customer support.
  • Device information including your IP address, browser type, and other technical identifiers.
  • Usage information including how and when you interact with our website and Services.


How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, make a purchase, sign up to our email list, or contact us.
  • Automatically through the Services via cookies and similar tracking technologies when you browse our website.
  • From our service providers including Shopify, Klaviyo, and Meta, who collect or process data on our behalf.

 

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing and Improving the Services

To process your orders, fulfil deliveries, manage returns and exchanges, maintain your account, and improve your shopping experience.

Marketing and Communications

To send you marketing emails and promotional communications where you have opted in. We use Klaviyo to manage our email marketing. You may opt out at any time using the unsubscribe link in any email. We may also show you relevant advertising on Meta platforms (Facebook and Instagram) based on your interactions with our website.

Security and Fraud Prevention

To authenticate your account, detect fraudulent activity, and maintain a secure shopping environment.

Legal Compliance

To comply with applicable law, respond to legal requests, and enforce our terms and policies.

 

How We Share Your Personal Information

We may share your personal information with third parties in the following circumstances:

  • With Shopify, who host and operate our store. Shopify processes your data in order to provide the Services to you. See the Shopify Consumer Privacy Policy for further information.
  • With Klaviyo, our email marketing platform, to send transactional and marketing emails to you where you have opted in.
  • With Meta (Facebook/Instagram) to deliver targeted advertising and measure advertising performance, where applicable.
  • With our fulfilment partner and courier (including FedEx for EU deliveries) to fulfil and deliver your orders.
  • With payment processors to securely handle your transactions.
  • In connection with a business transaction such as a merger or acquisition.
  • To comply with any applicable legal obligations or to protect our rights and the rights of our customers.

 

Cookies

We use cookies and similar tracking technologies to operate and improve our Services, remember your preferences, and support marketing activities. By accessing our website, you consent to our use of cookies in accordance with this policy. You may configure your browser to refuse cookies, though this may affect your ability to use certain features of the site.

 

Our Relationship with Shopify

Our Services are hosted by Shopify. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy 

 

International Transfers

We may transfer, store, and process your personal information outside the country you live in. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent mechanisms issued by the relevant UK authority.

For EU customers: we comply with IOSS regulations for imports into the EU. Your order and customs data may be shared with FedEx and relevant customs authorities to facilitate delivery.

 

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know: You may request access to the personal information we hold about you.
  • Right to Delete: You may request that we delete personal information we hold about you.
  • Right to Correct: You may request that we correct inaccurate personal information.
  • Right of Portability: You may request a copy of your personal information in a portable format.
  • Right to Opt Out of Marketing: You may opt out of marketing emails at any time using the unsubscribe link in any email we send.
  • Right to Object: If you reside in the UK or EEA, you may object to or request restriction of processing in certain circumstances.

To exercise any of these rights, please contact us at hello@jamescromwell.co.uk. We will respond in a timely manner as required by applicable law.

 

Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information and the purpose for which it was collected.

 

Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or loss. Our website uses SSL encryption for data transmission. However, no data transmission over the internet can be guaranteed to be completely secure. You provide information to us at your own risk.

 

Children

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will take steps to remove it.

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date. We encourage you to review this policy periodically.

 

Contact Us

If you have any questions, complaints, or requests relating to this Privacy Policy or the personal information we hold about you, please contact us: hello@jamescromwell.co.uk or contact us at 1a Kingsburys Lane, Ringwood, Hampshire, United Kingdom, BH24 1EL